Routine & Urgent Appointments
We have moved to a total triage system for all urgent and routine appointments.
Patients are required to submit a request to the practice via Anima. We encourage patients to complete this online; however, for those who may struggle with technology, our reception team can assist in submitting a request over the phone or in person.
Once your request has been received, it will be reviewed (triaged) by a doctor, who will determine the most appropriate clinician for you to see and the appropriate timeframe. Please note that this may not always be a doctor. We aim to repsond to you within 1 working day (24 hours). We are closed over the weekend and any outstanding requests will be dealt with on Monday.
If we have reached full capacity for the day, you may be directed to alternative services such as NHS 111 (after 6:30pm) or Accident & Emergency at the hospital.
Evening & Weekend GP & Nurse Appointments
Our surgery provides additional GP & Nurse appointments on weekday evenings 6.30pm to 8.00pm and weekends 9.00am to 3.00pm
Once you have been triaged you can call the surgery reception team to book an appointment.
Appointments will be offered from:
Queensway Surgery, 75 Queensway, Southend-on-Sea SS1 2AB
To book an appointment please call your surgery.
Contact us online
You can contact us online using Anima, submit a request here.
This can be used to request help with medical issues, administrative queries or to get online advice on how to manage your symptoms.
If appropriate we will contact you and make you an appointment for medical issues. For urgent medical problems please still call the surgery.
Admin queries include: fit (sick) note, test results, repeat prescriptions requests and anything else admin related.
https://anima.thirdparty.nhs.uk/o/ss07afcen
This service is available from 8:30am to 6:30pm Monday to Friday. We will get back to you within 1 working day (24 hours), this does not include weekends or bank holidays.
Cancelling or changing an appointment
If you can not make your appointment let us know as soon as you can so another patient can book the appointment time. You can cancel or change your appointment:
- Phone us.
- Visit the surgery and speak with a receptionist.
- Or use the NHS app.
If you need help when we are closed
- Use NHS 111 online (111.nhs.uk) or call 111. 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
- If it’s a life-threatening emergency call 999.
Try the NHS App
You can now use the NHS App, a simple and secure way to access a range of NHS services and your GP account on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, order repeat prescriptions, view your GP medical record and more.
If you already use online access you can continue to use it. You can use the NHS App as well.
For more information go to www.nhs.uk/nhsapp
Home Visits
If you cannot get to your surgery and need a home visit then you are requested to telephone your usual surgery telephone number before 11.00am if possible. Please do not ask for a home visit if you are able to attend the surgery. Please give the receptionist as much information as possible to enable the doctor to allocate priority to house calls. Visits are for those who are housebound or too ill to go out. Otherwise, please try and come to the surgery.