Patient Survey 2018

Approximately how many times have you seen a medical professional at the surgery in the last 12 months?

Which of the following services have you used at the surgery in the last 12 months? (Please tick all that apply)

GP Appointment

Nurse Appointment

Telephone Advice (GP or Nurse)

Home Visit

Health Care Assistant

Blood Tests

Practice Website

Other

Overall, how do you rate the Range & Quality of the Services you have used in the last 12 months?

In the past 6 months have you always been able to get an Urgent Appointment with a doctor or nurse when you have requested one?

Please rate on the Efficiency of how easily you were able to get each of the following in the past 6 months, if applicable.

Speak to a health care professional on the phone

See a health care professional face to face

Get test results

Do you find the present system for Booking Appointments convenient?

If you answered No to the above question, what would improve it for you?

How important to you are the following Services Offered at the surgery?

Online services via the internet

Telephone consultations

Face to face consultations

Based on your last visit to a Nurse, please rate the Treatment & Care Provided

Based on your last visit to the surgery, please rate on the Service of the Receptionist

Based on your last visit to a Doctor, please rate the Treatment & Care Provided

And which Doctor was it?

Your feedback is very important to us and used to improve our quality of service and treatment we provide. Please add any additional comments below you feel would be useful to the management of the practice.

Privacy Protection

Information entered into survey forms is used only for the purposes of processing your survey information and is stored and accessed securely by designated staff.

Issues raised in comments may be discussed between relevant members of staff. The information is used for quality monitoring purposes, in line with the expectations of those submitting the feedback.

Any personal information transmitted via survey forms may be anonymised when this is required to ensure compliance with General Data Protection Regulation.

This information is not shared with any external third party organisations.

This information is retained for up to 28 days.

I consent to my information being used for the purposes described above and wish to submit this online form to Central Surgery • 1st Floor North Road Primary Care Centre, 183-195 North Road, Westcliff-on-Sea, Essex, SS0 7AF.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.

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