Complaints
Procedure
Whilst
we make every effort to provide you with the highest standard of care
we appreciate that you may feel less than satisfied at times. If you have
a complaint, in the first instance please discuss it with a member of
staff or, if you prefer, the practice manager. You may be asked to put
your complaint in writing, which we will respond to and investigate. We would like to inform all our patients that if they need to make a complaint, it will be dealt with without any discrimination from our practice.
Comments
/ Suggestions / Compliments
Our aim is to provide
you with the highest possible standard of care. We welcome any comments
about our practice and its services. If you have any suggestions please
convey them to a member of staff.
Patients' Responsibilities
We would ask all our patients to:
• Attend (or cancel) any booked appointment
• Order repeat prescriptions in good time (at least 48 hours)
• Treat all practice staff courteously
Violent
Or Abusive Behaviour
Thankfully this is very rare.
A zero tolerance policy towards violent, threatening and abusive
behaviour is now in place throughout the National Health Service.
The
staff in this practice have the right to do their work in an environment
free from violent, threatening and abusive behaviour.
If you do
not respect the rights of our staff we may choose to inform the police
and make arrangements for you to be removed from our medical list.
Confidentiality
We
ask you for personal information so that you can receive appropriate care
and treatment. This information is recorded on computer and we are registered
under the Data Protection Act. The practice will ensure that patient confidentiality
is maintained at all times by all members of the practice team. However,
for the effective functioning of a multi-disciplinary team it is sometimes
necessary that medical information about you is shared between members
of the team. Prescriptions and some of the consultation records are run
purely on computer. This enables us to analyse various aspects of health
care and to produce an annual practice report.
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